Pet Control HQ Technical Guides & Videos

Blood Glucose Meter Monitor

Either the test strip has been reused or the sampling window of the test strip is wet.

Please follow steps below:

1. Insert the code chip (either for dog or cat) with the meter turned off and when the screen display the word "OK", remove the code chip.

2. Insert a new, valid test strip into the meter, and in normal circumstances, it will start to display the temperature, code number, and finally the "water drop" symbol will appears and it means the meter is ready to perform the test.

3. If after inserting a new test strip and if you still get the EU error then it means the meter has an internal mechanical fault and the meter needs to be replaced.

Note: You can also get an EU error if you place the blood on the test strip before inserting the test strip into the meter. You need to first insert the test strip then place the blood into the blood collection window.
1. Insufficient blood sample - Please ensure that the blood sample fills the entire blood collection window, and it needs to be done only once. If the blood does not fill the collection window completely and the meter already starts to countdown the result will be incorrect.

2. Please make sure the correct code chip has been inserted into the meter before testing. If you use the code chip for Dogs and actually test on a Cat the result will be incorrect.

3. Please make sure the test strip is stored properly and the container is properly sealed. If the test strips are exposed to the air for too long, the enzyme will start to oxidate and affect the result. So you need to make sure the test strip vial has been closed tightly after each test.

Note: Cats can also have high blood sugar when they are nervous, anxious or stressed, sometimes the high blood sugar data obtained during the blood test does not mean that they are diabetic.
If the ketone sign is displayed on the meter and not a glucose number, then you need to contact your Vet immediately. Please note the result showing on the meter is not for Ketone, it's still glucose result. The ketone sign will appear when the glucose result is over 250 mg/dL, and it means your pet has insufficient insulin and cannot regulate their blood sugar level. In severe cases, your pet could experience symptoms such as vomiting, abdominal pain, increased urination, confusion, a coma.

I did a “Control Test” but forgot to mark it as a control test will it be included in the 7, 14, 21 and 28 day averages? Is there a way to delete this test result? Is there a way to clear the memory? Or is there a way to now go in and mark the test result as a “Control Test”?

Unfortunately the meter cannot delete the test result from its memory. This is to prevent customers from accidentally deleting data and unable to recall the data. Data can only be reset in our lab. We can only suggest to mark the error data in your logbook and wait until the old result is replaced by the latest result.

Product Overview and Troubleshooting Guides

Pet Control HQ Blood Glucose Meter Monitor Kit for Dogs and Cats

Pet Control HQ Blood Glucose Calibration Test

How to Install a Battery for the Glucose Monitor

How to Collect a Blood Sample

Pet Control HQ Blood Glucose Meter Loading the Lancet