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Shipping Protection
30 Day Money Back Guarantee
100% Australian Owned
Free shipping on all orders over $150
1 Year Product Warranty
DELIVERY
At our pawsome company, we believe that getting your animal-friendly products should be as stress-free as a belly rub. That's why we offer Free shipping on all orders over $150 worldwide – ensuring animals everywhere are kept safe and healthy.
All orders placed before 12pm (AEST), Monday to Friday, will be packed with love and dispatched to you the same day. All items dispatched come with tracking included. Following dispatch we’ll send you an email with your tracking number. You can track your order from dispatch to delivery at: auspost.com.au and tools.usps.com
Our team needs a catnap now and then; all orders placed on Australian public holidays and weekends will be processed next working day.
We've partnered with Australia Post to ensure your parcel arrives safely and in a timely manner. If your pet is eagerly waiting at the door, express shipping is also available at an additional cost.
Due to our global service, delivery times may vary. We always strive to get your orders to you as quickly as possible, ensuring they arrive in purfect condition.
Thank you for choosing us for your pet supply care needs. We're excited to be part of your pet's journey to a safer, happier and healthier life!
NEED HELP?
Business hours:
8:30am – 5:30pm Melbourne time
Monday to Friday (closed public holidays)
Phone: 1800 755 303(AUS & NZ)
Email: hello@petcontrolhq.com.au
During business hours we aim to respond within a few hours. If you send us a message late in the day, after hours, over the weekend, or on a public holiday, we will reply as soon as we can on the next business day.
"It's our love for Animals & Passion for our products that sets us apart from the rest."
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We’re here for you
Frequently Asked Questions
How long does the shipping take?
Orders placed before 12pm will be shipped same day and after 12pm will be shipped the next day. Standard Shipping can take anywhere from 3 working days to 10 working days depending on your location. Express Shipping can take anywhere from 1 working day to 7 working days depending on your location
Do you ship worldwide?
We ship worldwide and currently have warehouses in Australia, USA and Canada.
Can I track my order online?
Yes, all dispatched orders come with a tracking number. Customers can use the provided UPS or USPS tracking URLs to check their order status online.
Do you have any satisfaction guarantee?
At Pet Control HQ, we put your satisfaction first with our 30-day 'Paw Print Promise'. If your purchase doesn't leave you wagging, you can return it within 30 days for an exchange or full refund, for more info, check our return policy.
What are the warranty and replacement conditions if a product stops working?
If a product like a dog collar stops working due to damage, replacements may be offered under certain conditions related to the age of the purchase and the specifics of the damage.
