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Shipping Protection
✔ Buy before 12pm for Same Day Dispatch.
30 Day Money Back Guarantee
100% Australian Owned
Free Delivery AU & NZ
1 Year Product Warranty
DELIVERY
At our pawsome company, we believe that getting your animal-friendly products should be as stress-free as a belly rub. That's why we offer FREE delivery worldwide – ensuring animals everywhere are kept safe and healthy.
All orders placed before 12pm (AEST), Monday to Friday, will be packed with love and dispatched to you the same day. All items dispatched come with tracking included. Following dispatch we’ll send you an email with your tracking number. You can track your order from dispatch to delivery at: auspost.com.au and tools.usps.com
Our team needs a catnap now and then; all orders placed on Australian public holidays and weekends will be processed next working day.
We've partnered with Australia Post to ensure your parcel arrives safely and in a timely manner. If your pet is eagerly waiting at the door, express shipping is also available at an additional cost.
Due to our global service, delivery times may vary. We always strive to get your orders to you as quickly as possible, ensuring they arrive in purfect condition.
Thank you for choosing us for your pet supply care needs. We're excited to be part of your pet's journey to a safer, happier and healthier life!
NEED HELP?
Business hours:
8:30am – 5:30pm Melbourne time
Monday to Friday (closed public holidays)
Phone: 1800 755 303(AUS & NZ)
Email: hello@petcontrolhq.com.au
During business hours we aim to respond within a few hours. If you send us a message late in the day, after hours, over the weekend, or on a public holiday, we will reply as soon as we can on the next business day.
"It's our love for Animals & Passion for our products that sets us apart from the rest."
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We’re here for you
Frequently Asked Questions
What is the difference between water resistant and waterproof dog collars?
Water-resistant collars can withstand light rain or snow but shouldn't be submerged in water, whereas waterproof collars can be worn during baths or swims without damage.
How long do the batteries last in your products?
Battery life varies by product, but rechargeable collar batteries generally hold a charge for about 2 months, depending on usage and conditions.
At what age can I start using an electronic device on my pet?
It is recommended that pets be at least 6 months old and understand basic commands like "sit" and "stay" before using electronic devices.
Can I track my order online?
Yes, all dispatched orders come with a tracking number. Customers can use the provided UPS or USPS tracking URLs to check their order status online.
What are the warranty and replacement conditions if a product stops working?
If a product like a dog collar stops working due to damage, replacements may be offered under certain conditions related to the age of the purchase and the specifics of the damage.
What is the best way to take my dog out of the boundary or pet containment area?
Create an "invisible gate" at a specific location, turn off the system, remove the collar, and use commands like "sit" and "stay" to teach the dog where the exit point is.
