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Standard Electric Dog Fence System with regular wire (1, 2 or 3 collars)

What is the weight of the collar?

120g

What is the adjustable size of the collar strap?

Adjustable collar strap to fit dog neck sizes ranging between 15cm - 56cm.

How much wire comes with the kit?

The system comes with either 150m (heavy duty) or 300m (regular wire) depending on the system selected. You can purchase additional 150m or 300m roles of wire from us for more coverage.

What dog weight is the system suitable for?

The system is suitable for dogs weighing between 5kg and 70kg.

Is the collar waterproof?

The collar is waterproof IPX6 which means your dog can go swimming with the collar for 30 minutes at a maximum depth of 1m.

Is it better to keep the collar turned on or off when charging it?

It is better to turn the collar off when charging it.

Why is the collar emitting only a tone sound and isn’t shocking?

If you have the collar set at level 1, it will emit a tone only. You need to change the settings on your collar. The collar has 5 increasing levels of shock intensity. Level 1 is tone only and level 2-5 is increasing levels of progressive correction. To change the intensity, hold the power button down gently and release your finger. The red LED will flash twice to show level 2. If you want to increase to level 3 follow the procedure above. The collar cycles between levels 1-5.

Why is the transmitter box continuously emitting an audible tone/ beeping sound?

Possible reasons:
· There is a break in the wire loop.
Disconnect the cables connected to the terminal points of the transmitter box. Use brand-new, left-over wire and make a small, closed loop (approximately 1m). If the transmitter box stops beeping, then there is a break somewhere along the boundary wire; however if the transmitter box continues to beep then it means that the transmitter box has malfunctioned.

· The transmitter box has malfunctioned
This is caused by either a power outage or lightning strike or power surge. The transmitter box will need to be replaced.

What could be making my transmitter box beep?

Your transmitter box will not beep if a closed loop has been detected. Try inserting your wires further to ensure both terminal points have received enough wire. If your box is still beeping, please contact our customer support team.

The collar is only shocking the dog when the dog touches the fence, with no warning tone.

The dial on the transmitter box is set to high. The dial on the transmitter box determines the range between the wire and the collar and at what point the collar will start to emit a tone, vibration, and shock. Please note the dial on the transmitter box has nothing to do with the intensity level of the shock emitted. Please see the table below.

Area to Fence	Amount of Wire Needed	Dial Setting
1/3 Acre	150 metres	3
1/2 Acre	200 metres	3
1 Acre	300 metres	3-4
2 Acres	400 metres	4
3 Acres	450 metres	4-5
4 Acres	500 metres	5
5 Acres	600 metres	5-6

Why is my dog getting shocked everywhere in the safe area?

•Boundary Layout less than 80m:
If you are using less than 80m of wire, it causes the system to be unstable as the safe area is too small.

•Boundary Layout 80m+:
If you are using 80m or more of wire, there could be underground or overhead electrical cables or telephone cables which are interfering with the collar. The boundary wire needs to be laid at least 3m away from any underground or overhead electrical wires and telephone cables.

•Angular Layout
You cannot have any angles in your layout. All angles need to have a smooth, round radius approximately 1 – 3m wide.

Why does my system work in some areas, and other areas the wire does not work?

If you are using more than 150m in your layout the additional wire needs to be the same wire purchased from Pet Control HQ. If you are using wire of a different thickness and composition, this will cause the system to be unstable and could result in the transmitter burning out over time. We will not warranty the transmitter box if you use wire purchased elsewhere.

Please note: The wire needs to be placed at least 3m away from any solid metal objects i.e a metal shed, a solid metal fence, a trailer, etc.

What is the maximum range between the collar and the wire?

The maximum activation distance is 1.5-2 metres.

Does the system work in below subzero conditions?

The system will not work in below zero conditions.

Can I put the transmitter outside in a waterproof container in cold climates?

You can place the transmitter box outside in a waterproof box. The operating temperature of the Pet Control HQ Electric Dog Fence System is -4°to +140° Fahrenheit (-20° to +60° Celsius). If it is very cold weather, the standby time of the collar will shorten. Please also note that if condensation does occur inside the waterproof box, it will eventually cause the transmitter box to stop working as moisture from the condensation gets inside the box and slowly the internal mechanism starts to corrode.

What is the ideal operating temperature of the system?

Normally the temperature is -20° to +60° Celsius (-4° to +140° Fahrenheit). In cold weather, the standby time of the collar will shorten.

Why does my system work in some areas, and other areas the wire does not work?

If you are using more than 150m in your layout, the additional wire needs to be the same wire purchased from Pet Control HQ. If you are using wire of a different thickness and composition, this will cause the system to be unstable and could result in the transmitter burning out over time. We will not warranty the transmitter box if you use wire purchased elsewhere.

The wire needs to be placed at least 3m away from any solid metal objects i.e a metal shed, a solid metal fence, a trailer, etc.

Do I need to bury the boundary wire underground?

There is no need to bury the wire. The wire can be placed above the ground inside a conduit to protect the wire. We recommended using either a garden hose pipe or poly pipe as a conduit. The wire can also be mounted to an existing fence, as long as the fence is not made of solid metal sheeting (i.e. colorbond/zinc fence) because it interferes with the signal emitted by the transmitter box. However, you can use a chicken wire mesh fence or barbed wire fence. If a solid metal fence is used, the wire must be placed at least 3m away from the fence. The wire can be placed underground; however, it needs to be placed between 10cm to 15cm below the ground.

Where do I place the transmitter box?

The transmitter box needs to be placed at least 3m away from any major electrical appliances i.e. refrigerator, antennae cable, main electrical power board etc.
You cannot place the transmitter box directly on metal i.e. a metal shed as metal insulates the signal emitted from the box. You need to have a barrier between the transmitter box and the metal shed. We recommend using at least a 10cm thick wooden block and placing the transmitter box on the wood and the wood is mounted on the metal shed (sandwich effect). The wood will insulate the transmitter box.

Note: The transmitter box is an electrical device and needs to be placed indoors or under cover, away from any of the outside elements.

Why is my transmitter box not working?

There are only two reasons the transmitter box would stop working:

1. It may be that the power adaptor is faulty. Please can you search for a replacement 12V power adaptor lying around your house and plug it into the transmitter box. If the transmitter box power light and loop light are illuminated, then we know that the power adaptor is faulty.

2. If the transmitter box power and loop light both don’t illuminate with the replacement power adaptor plugged in, this means that damage has occurred to the transmitter box caused by a power outage, a power surge, or a lightning strike.

What is a short loop test, and how do I conduct one?

A short loop test is completed to determine whether your collar is faulty or has malfunctioned. To complete short loop test:

1. Disconnect your entire cable loop network from the transmitter box terminal points and connect only a short test loop of leftover new cable, say 20m -30m

2. Turn the transmitter dial up to 5.

3. Test your collar using the test bulb provided (included in your kit) and walking towards the wire with the collar on. Set the transmitter box to level 2-5 using the test bulb on the metal prongs. You should see the test bulb light up when you approach the wire, indicating the collar is shocking. Walk away from the wire and then back towards it to see the collar react each time you near the wire.

4. If all works fine on the short loop test, connect your existing loop cable network, and do the same tests by testing various loop sections.

5. If the test bulb does not light up, please move the transmitter box to another location and redo the above steps.

When testing the collar activation, how high should I test it?

The collar should be 20cm-30cm above the ground with the metal prongs facing upwards towards the sky. The maximum height we recommend is 50 cm above the ground when testing the collar range.

Do you sell wireless systems?

We don't sell wireless dog fence systems as they are unreliable and you cannot customize the system to suit your yard. The only shape you can make with a wireless system is a circle, which for most yards isn't practical.

What is the difference between the deluxe system and the standard system?

The Pet Control HQ Deluxe Electric Dog Fence System:

The system has three automatic levels of progressive correction (i.e. shock).

The collar is waterproof (IPX7 Rated), so your dog can go swimming with the collar on and the strap is made of robust PU material. Your dog can go swimming for 30 minutes at a maximum depth of 1m.

The system covers up to 10 acres.

The collar battery is rechargeable.

The wire used for this system is much thicker than any other wire sold with an electric dog fence, and is heavy duty and robust.

The system is unique. It can be used as a standalone electric dog fence system or a combination electric dog fence system and remote dog training collar. The remote is an optional extra and can be purchased from us. The remote has nothing to do with the dog fence function and is fantastic for remote dog training i.e. off-leash training, anti-bark, nuisance behavior, digging up the vegetable patch, digging under the fence, pulling washing off the line and even inside if your dog pulls food off the table, etc.
The system has been designed for stubborn and hard to train dogs.

Pet Control HQ Standard Electric Dog fence System:

The system has four levels of manual correction.

The collar is waterproof (IPX6 Rated), the collar is waterproof and the strap is made of nylon.

The system covers up to 10 acres.

The collar battery is rechargeable

The wire used for this system can be 1mm thick or 1.6mm thick. Our wire is much thicker than other wires sold with an electric dog fence but marginally thinner than our deluxe wire. The 1.6mm wire is robust and durable. We only recommend the 1mm wire if you are good with DIY, as the 1mm wire can be tricky to work with.

Should the distance to activate the collar be the same if walking from outside the boundary into the zone or inside approaching the outside?

The distance the collar triggers should be the same from both sides of the boundary wire outside in and inside out.

Does this system work with a steel pipe/page wire fence?

We would not recommend using the system with steel pipes, as there may be interference with the signal emitted.

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