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Shipping Protection
Protect your order from damage, loss, or theft during shipping.
"It's our love for Animals & Passion for our products that sets us apart from the rest."
Blog posts
The Science Behind Pets and Anxiety Relief: Why Animals Make Us Happy
The Rise of Pet Tech: Gadgets Enhancing Pet Safety and Training
Caring for Your Horse’s Mane and Tail
Frequently Asked Questions
How long does the shipping take?
Orders placed before 12pm will be shipped same day and after 12pm will be shipped the next day. Standard Shipping can take anywhere from 3 working days to 10 working days depending on your location. Express Shipping can take anywhere from 1 working day to 7 working days depending on your location
Do you ship worldwide?
We ship worldwide and currently have warehouses in Australia, USA and Canada.
Can I track my order online?
Yes, all dispatched orders come with a tracking number. Customers can use the provided UPS or USPS tracking URLs to check their order status online.
Do you have any satisfaction guarantee?
At Pet Control HQ, we put your satisfaction first with our 30-day 'Paw Print Promise'. If your purchase doesn't leave you wagging, you can return it within 30 days for an exchange or full refund, for more info, check our return policy.
What are the warranty and replacement conditions if a product stops working?
If a product like a dog collar stops working due to damage, replacements may be offered under certain conditions related to the age of the purchase and the specifics of the damage.
