Pet Control HQ Technical Guides & Videos

Blood Glucose Meter Monitor

Whether the test strip was reused, the sampling window was wet, or the test strip hadn't been used before, only one of these possibilities can be ruled out.

Please follow steps below:
1. Insert the code chip (either for dog or cat) with the meter turned off and when the screen displays the word ‘OK’, remove the code chip.

2. Insert a new and valid test strip into the meter. In normal circumstances it will start to display the temperature, code number, and finally the ‘water drop’ symbol will appear. The meter is ready to perform the test.

3. If after inserting a new test strip you still get the EU error, then the meter has an internal mechanical fault and the meter needs to be replaced.

Please note: Place the test strip into the blood collection window first, then insert the blood.
‘E-b’ means the battery is too low to run a test and the battery needs to be replaced.
When ‘E-t’ is displayed, the temperature of the meter is below or above the system operation range of 10°C-40°C (50°F-104°F).
The user manual contains information about error symbols and problem solving for other types of errors.
1. Insufficient blood sample - Please ensure that the blood sample fills the entire blood collection window and is only done once. If the blood does not fill the collection window completely and the meter already starts to countdown, the result will be incorrect.

2. Please make sure the correct code chip has been inserted into the meter before testing. If you use the code chip for dogs and test on a cat, the result will be incorrect.

3. Please make sure the test strip is stored properly and the container is properly sealed. If the test strips are exposed to the air for too long, the enzyme will start to oxidate and affect the result. Ensure the test strip vial has been closed tightly after each test.

Please note: Cats can also have high blood sugar when they are nervous, anxious or stressed. Occasionally, high blood sugar results obtained during blood tests do not indicate diabetic status.

Product Overview and Troubleshooting Guides

Pet Control HQ Blood Glucose Meter Monitor Kit for Dogs and Cats

Pet Control HQ Blood Glucose Calibration Test

How to Collect a Blood Sample

Hot to install a battery for the glucose monitor