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Shipping Protection
30 Day Money Back Guarantee
100% Australian Owned
Free shipping on all orders over $150
1 Year Product Warranty
Protect your order from damage, loss, or theft during shipping.
DELIVERY
We know you’ll be keen to receive your order as quickly as possible. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your consignment.
Our couriers require the recipient’s phone number for each delivery. We can’t book your delivery unless you have provided us with a valid daytime phone number.
We pack every order carefully to ensure it reaches you in good condition. Your order will be sent through UPS or Canada Post.
All consignments are tracked. The tracking number can be viewed from within your eBay Purchases page.
If you have any questions about delivery, please contact us and we will do our best to make sure you’re happy.
NEED HELP?
Business hours:
Open 24/7
Phone: 855 650 0730(CA)
Email: hello@petcontrolhq.com.au
During business hours we aim to respond within a few hours. If you send us a message late in the day, after hours, over the weekend, or on a public holiday, we will reply as soon as we can on the next business day.
"It's our love for Animals & Passion for our products that sets us apart from the rest."
Blog posts
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We’re here for you
Frequently Asked Questions
How long does the shipping take?
Orders placed before 12pm will be shipped same day and after 12pm will be shipped the next day. Standard Shipping can take anywhere from 3 working days to 10 working days depending on your location. Express Shipping can take anywhere from 1 working day to 7 working days depending on your location
Do you ship worldwide?
We ship worldwide and currently have warehouses in Australia, USA and Canada.
Can I track my order online?
Yes, all dispatched orders come with a tracking number. Customers can use the provided UPS or USPS tracking URLs to check their order status online.
Do you have any satisfaction guarantee?
At Pet Control HQ, we put your satisfaction first with our 30-day 'Paw Print Promise'. If your purchase doesn't leave you wagging, you can return it within 30 days for an exchange or full refund, for more info, check our return policy.
What are the warranty and replacement conditions if a product stops working?
If a product like a dog collar stops working due to damage, replacements may be offered under certain conditions related to the age of the purchase and the specifics of the damage.
